Why Refer & Why on Site
Referrals to OH Service are usually triggered by the sickness & absence policy or a fit for work issue.
Having one of our Occupational Health Advisors, Practitioners or Occupational Physicians attend your site is easy to arrange. Arrange a convenient appointment time or often it may be part of a routine site service visit that we are asked to review an individual. Please bear in mind on site appointments require some coordination and may sometimes involve a half-day session given travel time and time on site etc.
The service provides for a face to face consultation with the individual employee and there needs to be made available a quiet office space which is private and free from interruptions so that the consultation can be conducted in private. The practitioner will normally provide some initial verbal feedback on the consultation and this will be followed up in writing once the report is completed.
Format & Duration of consultation
We normally ask you to allocate 60 minutes for the consultation and some cases will be concluded quicker than others. On receipt of referral request we contact you and obtain any clarification from the referral form and we will arrange a convenient time for the appointment.
We will attend site slightly ahead of the allocated time to run through the referral and clarify any information which may also include a look at the individual’s specific work place. During the appointment the employee undergoes a structured and detailed questioning process to ascertain the extent of the problem referred for and to try and identify any underlying issues and determine the extent of the problem and how and when we may be able return the individual to full and effective employment and identify and agree the next stage in the process. Often this is concluded in this initial consultation. On occasions there may be a need for follow up reviews or a request made to their GP or specialist for medical reports.
Health Records… GP & Specialist reports
The Practitioner will gather both personal & medical information which is kept confidential. All such records will be kept off site with the provider. An Employee may consent to records being viewed or disclosed to a third party if necessary. On occasions we may obtain a GP or specialist report and we will obtain the necessary consent for this and will ask the appropriate questions to obtain maximum benefit from the report. Costs for the obtaining such reports are charged by the GP or specialist and these charges are passed on accordingly & something over which we have no control although we will try to limit costs and also try to request a prompt response as again we have no control over response times but this normally can take up to 4 weeks.
A summary report of the consultation will be issued normally within 48hrs, very rarely does this take longer and the report will detail any actions required by the employer or employee, when return to work may be expected, any reasonable adjustment s that may be required and if the issues indicate consideration under the equality act 2010 and any follow up process.